vtm

APD Bank Virtual Teller Machine (VTM) provides personalized and interactive customer service beyond basic ATM transactions. Customers can operate banking services via APD cards at any time, safely and conveniently.

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VTM

VTM

A VirtualTeller Machine (VTM) is a machine that lets the customers of banks to accesstheir accounts for dispensing cash and to carry out other financialtransactions without the need of visiting a bank branch

Main Advantages

Uninterrupted service

SSBK kiosks provide uninterrupted, ongoing service.

Proximity to the client

All services can now be installed in a single kiosk and anywhere.

Reduction of costs

Self-service solution significantly reduces operating costs and captures more customers.

CLOSER TO THE CUSTOMER

Provide your customers with a complete banking service accessible at our VTM branches.

24/7 VTM are an unavoidable reality to the evolution of banking and its proximity to customers. For this to be possible, it is critical that this technology must be simplified and cost-effective.

BEYOND BANKING Services

We offer a broad range of exceptional and extraordinary banking products and services to our valued customers at all stages of life events for individuals and businesses. Our main ambition is to make banking easier and stay close to our customers

Cheque Deposit

Deposit cheques in a quick and simple way.

Complete Integration

Fully integrated with multiple cheque payment systems.

Secure Transactions

The payment kiosk allows for a secure transaction.

SSBK S1

Compact, but complete.

The new generation of ATMs, With more functionalities and all the services of virtual banking.

functionalities

functionalities

Remittance

Enjoy easy local transfers and save on hidden fees and fare rates when you exchange, transfer or receive money internationally.

Cards

Debit Card

The debit card is the card of......

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Debit Card

The debit card is the card of......

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Debit Card

The debit card is the card of......

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Debit Card

The debit card is the card of......

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Your money, in your hands

Please take your cash immediately after dispending from ATM, or it will be retraced within 15 seconds. The available notes in VTM are USD100; KHR10,000; KHR20,000; and KHR50,000.
You can deposit a bundle of notes (USD10; USD20; USD50; USD100; KHR10,000; KHR20,000; KHR50,000; and KHR100,000) in APD Bank's VTM of up to 150 notes per transaction. Please click here for the locations of our VTM.

Cards

Cards

SSBK M1.2

For depositing cheque, but also for cash, we present the SSBK IM1 kiosk.

This kiosk made to think about the experience of use, provides:

Current Account
Savings Account
Fixed Deposit

How it works

SSBK

Self-Service Banking Kiosk

Interactive kiosk where the customer independently performs all banking operations.

vtc

Virtual Teller Center

Digital control unit that manages all data and processes in a safe and immediate way.

vta

Virtual Teller Agent

Remote banking agent, which by video call provides instant customer support on SSBK.

SSBK M1.2

For depositing cheque, but also for cash, we present the SSBK IM1 kiosk.

This kiosk made to think about the experience of use, provides:

Current Account
Savings Account
Fixed Deposit

Remittance

Enjoy easy local transfers and save on hidden fees and fare rates when you exchange, transfer or receive money internationally.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Frequently Asked Questions

Haven’t found what you’re looking for?

What is VTM?

A VirtualTeller Machine (VTM) is a machine that lets the customers of banks to accesstheir accounts for dispensing cash and to carry out other financialtransactions without the need of visiting a bank branch.

What are the cardsthat can be used with APD Bank’s VTM?

Currently,APD Bank’s VTM accepts both card base and cardless transaction. For Card base,all APD debit card types are able to perform the transaction via APD Bank’sVTM. For Cardless, only cash deposit is available and the customer is requiredto have a full account number that he/she is going to perform the cash deposittransaction.

What are thetransaction types can be done via APD Bank’s VTM?

APD VTMs allows customers to perform cash withdrawal,cash deposit and balance inquiry transactions by APD Bank’s Debit card and alsoallow customer to perform cash deposit by account number without requiring thecard.

How can I transact acard base transaction at a VTM?

Thecustomer should insert their card in the VTM and enter their Personal IdentificationNumber (PIN) and choose the transaction types that he/she wishes to perform.

How can I transact a cardless transaction at a VTM?

Thecustomer should press Cardless function in the VTM main screen and currentlyonly cash deposit transaction is available for customer to perform. Thisfunction will require customer to remember the full deposit account.

What is VTM?

A VirtualTeller Machine (VTM) is a machine that lets the customers of banks to accesstheir accounts for dispensing cash and to carry out other financialtransactions without the need of visiting a bank branch.

What are the cardsthat can be used with APD Bank’s VTM?

Currently,APD Bank’s VTM accepts both card base and cardless transaction. For Card base,all APD debit card types are able to perform the transaction via APD Bank’sVTM. For Cardless, only cash deposit is available and the customer is requiredto have a full account number that he/she is going to perform the cash deposittransaction.

What are thetransaction types can be done via APD Bank’s VTM?

APD VTMs allows customers to perform cash withdrawal,cash deposit and balance inquiry transactions by APD Bank’s Debit card and alsoallow customer to perform cash deposit by account number without requiring thecard.

How can I transact acard base transaction at a VTM?

Thecustomer should insert their card in the VTM and enter their Personal IdentificationNumber (PIN) and choose the transaction types that he/she wishes to perform.

How can I transact a cardless transaction at a VTM?

Thecustomer should press Cardless function in the VTM main screen and currentlyonly cash deposit transaction is available for customer to perform. Thisfunction will require customer to remember the full deposit account.

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Core Functionalities

cash withdrawal

Conveniently and securely withdraw your cash at APD Bank’s VTM with free of charge in both Khmer Riel and US dollar.

cash deposit

Exceptionally and safely perform cash deposit transaction into deposit account within APD Bank via APD Bank’s VTM with free of charge in both Khmer Riels and US dollar.

balance inquiry

Quick and hassle-free for instant access to your financial information and ensuring you stay in control of your balance.

Staying Closer To Customers

Our 24/7 VTM equipped with state-of-the-art security features ensuring the safety and privacy of your financial transaction at our kiosks.

Experience the convenience of performing financial transaction with our VTM machine that closer to you. Our locations:

BEYOND BANKING Services

We offer a broad range of exceptional and extraordinary banking products and services to our valued customers at all stages of life events for individuals and businesses. Our main ambition is to make banking easier and stay close to our customers

Cheque Deposit

Deposit cheques in a quick and simple way.

Complete Integration

Fully integrated with multiple cheque payment systems.

Secure Transactions

The payment kiosk allows for a secure transaction.

SSBK S1

Compact, but complete.

The new generation of ATMs, With more functionalities and all the services of virtual banking.

functionalities

functionalities

Remittance

Enjoy easy local transfers and save on hidden fees and fare rates when you exchange, transfer or receive money internationally.

Cards

Debit Card

The debit card is the card of......

Explore More

Platinum Card

The debit card is the card of......

Explore More

Debit Card

The debit card is the card of......

Explore More

CSS Card

The debit card is the card of......

Explore More

Card Acceptance

Card Acceptance

Our VTM machines are equipped with advanced technology to ensure secure and seamless card transactions. With our card acceptance feature, you can easily withdraw cash, make deposits all in one place.

Card acceptance available:

• APD Bank’s UPI Debit Card
• APD Bank’s CSS Debit Card

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References

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Your money, in your hands

Please take your cash immediately after dispending from ATM, or it will be retraced within 15 seconds. The available notes in VTM are USD100; KHR10,000; KHR20,000; and KHR50,000.
You can deposit a bundle of notes (USD10; USD20; USD50; USD100; KHR10,000; KHR20,000; KHR50,000; and KHR100,000) in APD Bank's VTM of up to 150 notes per transaction. Please click here for the locations of our VTM.

Your money, in your hands

Please take your cash immediately after dispending from ATM, or it will be retraced within 15 seconds. The available notes in VTM are USD100; KHR10,000; KHR20,000; and KHR50,000.
You can deposit a bundle of notes (USD10; USD20; USD50; USD100; KHR10,000; KHR20,000; KHR50,000; and KHR100,000) in APD Bank's VTM of up to 150 notes per transaction. Please click here for the locations of our VTM.

SSBK M1.2

For depositing cheque, but also for cash, we present the SSBK IM1 kiosk.

This kiosk made to think about the experience of use, provides:

Current Account
Savings Account
Fixed Deposit

How it works

SSBK

Self-Service Banking Kiosk

Interactive kiosk where the customer independently performs all banking operations.

vtc

Virtual Teller Center

Digital control unit that manages all data and processes in a safe and immediate way.

vta

Virtual Teller Agent

Remote banking agent, which by video call provides instant customer support on SSBK.

SSBK M1.2

For depositing cheque, but also for cash, we present the SSBK IM1 kiosk.

This kiosk made to think about the experience of use, provides:

Current Account
Savings Account
Fixed Deposit

Remittance

Enjoy easy local transfers and save on hidden fees and fare rates when you exchange, transfer or receive money internationally.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Frequently Asked Questions

Haven’t found what you’re looking for?

What is VTM?

A Virtual Teller Machine (VTM) is a machine that lets the customers of banks to access their accounts for dispensing cash and to carry out other financial transactions without the need of visiting a bank branch.

What are the cards that can be used with APD Bank’s VTM?

Currently, APD Bank’s VTM accepts both card base transaction. For Card base, all APD debit card types are able to perform the transaction via APD Bank’s VTM. For Card less, only cash deposit is available and the customer is required to have a full account number that he/she is going to perform the cash deposit transaction.

What are the transaction types can be done via APD Bank’s VTM?

APD VTMs allows customers to perform cash withdrawal, cash deposit and balance inquiry transactions by APD Bank’s Debit card.

How can I transact a card base transaction at a VTM?

The customer should insert their card in the VTM and enter their Personal Identification Number (PIN) and choose the transaction types that he/she wishes to perform.

What should I do if the cash is not dispended for the withdrawal transaction but the accounts get debited for the amount?

Customer is advised to file a complaint with the nearest branch for the solution, and the costumers should contact our Call Center at (+855)23 933 999 or free call at 1800 211 888.

What is PIN?

PIN is the numeric password for use at the VTM and it is required to set your own PIN by the cardholder during the card activation process via APD Bank mobile app. The PIN number should not be written on the card or stored in wallet/purse, etc., as in such cases the card can be misused if card is lost /stolen.

What should I do if forget PIN?

Card holder is able to reset his new PIN via APD Bank mobile app and for more information, please contact our Call Center at (+855) 23 933 999, or visit any APD bank branch.

What should I do if the card is captured by the VTM?

Card holder is advised to contact with the APD Bank’s nearest branch for the solution or contact our Call Center at (+855) 23 933 999 or free call at 1800 211 888.

What should I do if the card is lost / stolen?

The customer should contact our Call Center at (+855) 23 933 999 or free call at 1800 211 888 immediately report the loss in order to enable the bank to block the card to prevent any unauthorized transaction.

Does APD Bank VTM set any cash withdrawal limit per day?

Yes, the control of the limit is set differently by card product in order to protect the customer, for more information, please contact our Call Center at (+855) 23 933999, or visit any APD bank branch.

Does APD Bank charge for the use of VTMs?

There is no charge for the use of APD Bank’s VTM service.

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